Rich began his career in Telecommunications as an Assistant General Manager with Time Warner Cable in 1993 after leaving the Retail industry. He served as an Operations Manager and General Manager for small cable systems in the Los Angeles market, and in 1996, accepted the role of Area General Manager for several acquisition properties in southeastern Wisconsin. In May of 2000, he was named Vice President of Operations for Time Warner’s southeastern Wisconsin division.
In 2005, Rich joined Comcast as the Area Vice President in Denver, Colorado, and in 2009 he was named Regional Vice President of Fulfillment for the Freedom Region (Philadelphia), Comcast’s largest most competitive market serving 2.5 million video subscribers across southern Pennsylvania, northern Delaware and New Jersey. Rich’s team of over 3500 employees represented seven operating areas across the three states. He was responsible for the region’s field operations and delivering on Comcast’s commitment to its customers! In 2011, Rich returned to Denver to serve as Regional Vice President of Comcast's Mile High Region overseeing the company’s operations in Colorado and New Mexico, and was promoted to Senior Vice President for the region in 2012. In 2015, Rich was named Senior Vice President for the newly-formed Mountain West Region. In this position Rich oversees Comcast’s operations in Arizona, Colorado, Idaho, New Mexico and Utah, serving more than 1.5 million customers and 3,500 employees.
In Rich’s 20+ year history in the Telecommunications field, he’s had full operational and profit and loss accountability across all functions of the business. His process flow improvements and customer care initiatives have elevated consumer value, operational efficiencies, and significantly contributed to the financial health and stability his businesses. In addition to his attention to the external customer, Rich’s passion for employee development and support has been significant to the success of his organization.
With a strong belief in balancing work, family, and community, Rich has a robust history of community service. He serves on the board of directors for the Young Americans Bank and Center for Financial Education, the world’s only state-chartered, FDIC-Insured bank, exclusively for young people (under the age of 22) reaching more than 52,000 young people in 50 states and a dozen foreign countries, the Colorado Cable and Telecommunications Association as Vice President, the Colorado Concern, and the Denver Metro Chamber of Commerce. Rich has also served on the boards of the Urban League, The Downtown Denver Partnership, Colorado Concern, Colorado Chamber of Commerce, Boys and Girls Clubs of America, Junior Achievement, Kiwanis, the Mary Lou Mahone Foundation, and the Wisconsin Cable and Communications Association (WCCA). He is associated with the National Association for Multi-Ethnicity in Communications (NAMIC), National Cable and Television Association (NCTA), Cable Television Advertising and Marketing (CTAM), Women In Cable and Telecommunications (WICT), and the Walter Kaitz Foundation.
Rich was named in the “Top 40 under 40” executives in the Telecommunications Industry by MultiChannel News in 2006. He was recognized as an influential leader by Cable World Magazine and was a NAMIC Luminary Award recipient. He has also been repeatedly recognized by CableFax magazine as one of the most influential minorities in cable and top 100 overall leaders in the industry. In 2015, Rich was honored as Father of the Year by the American Diabetes Association, Colorado chapter for his commitment to his family and the community. Rich is a Chicago native and a graduate of the University of Notre Dame where he received his business degree with a concentration in Marketing. He has completed executive education programs for Telecommunications through the University of Denver, UCLA, and Harvard Business School.